Shipment Policy
Effective Date: January 3, 2025
At FusionHato, we are committed to delivering your plant and planter products in a timely, secure, and efficient manner. This Shipment Policy outlines the terms and conditions regarding the shipping process for all orders placed on our website, fusionhato.com. Please read the following details carefully before completing your purchase.
1. Shipping Methods and Delivery Times
We offer a variety of shipping options to meet your needs. Shipping times and costs depend on the selected method, the size of your order, and the delivery location.
- Standard Shipping: Delivery typically occurs within 5-7 business days after your order has been processed.
- Expedited Shipping: If you need faster delivery, we offer expedited shipping options that deliver your order within 2-3 business days.
- International Shipping: We currently offer international shipping to select countries. Delivery times and costs will vary depending on your location and the shipping method chosen.
Please note that delivery times are estimates and can be affected by factors beyond our control, such as weather conditions, holidays, or courier delays.
2. Shipping Costs
Shipping costs are calculated at checkout based on the weight, size, and destination of your order. You will be able to review the shipping charges before finalizing your purchase.
- Free Shipping: We may offer free shipping promotions from time to time. Details of any free shipping offers will be clearly communicated on our website or at checkout.
- Additional Fees: For certain orders (such as expedited shipping, international orders, or oversized items), additional fees may apply. These will be displayed at checkout.
3. Shipping Locations
Domestic Shipping: We ship to all U.S. states and territories, including Alaska and Hawaii. Please note that some remote locations may have longer delivery times or higher shipping fees.
International Shipping: We offer international shipping to select countries. If your country is not available at checkout, please contact our customer service team at info@fusionhato.com for assistance.
P.O. Box Addresses: We do not currently ship to P.O. Box addresses. Please provide a valid street address for delivery.
4. Order Processing Time
Order Processing: After your order is placed, it typically takes 1-2 business days to process and prepare for shipment. Orders placed on weekends or holidays will be processed on the next business day.
Order Status: Once your order has been shipped, you will receive an email notification with your tracking number and carrier information. You can track the status of your order using this information.
5. Order Tracking
Once your order is dispatched, you will receive a tracking number via email. You can use this number to track the status of your shipment directly on the courier’s website.
If you experience any issues with tracking, or if there is a delay, please feel free to contact our customer support team at info@fusionhato.com for assistance.
6. Shipping Delays
While we make every effort to ship orders promptly, there may be unforeseen delays caused by various factors, including but not limited to:
- Weather conditions
- Holidays or peak seasons (e.g., Christmas, Black Friday)
- Shipping carrier delays or strikes
- Incorrect address information
We encourage customers to order in advance during busy seasons and provide accurate shipping details to minimize potential delays.
7. Damaged or Lost Shipments
Damaged Items: If you receive a damaged product, please contact us within 7 days of delivery. We will offer you a replacement, a refund, or a store credit based on the condition of the item. To help us resolve the issue, please provide photos of the damaged item and packaging.
Lost Shipments: If your package has not arrived within the expected delivery window, or if you believe it has been lost, please contact us immediately. We will work with the carrier to locate the shipment and, if necessary, issue a replacement or refund.
8. Incorrect or Missing Shipping Information
Address Errors: If an order is returned to us due to an incorrect address or undeliverable address, we will contact you to arrange for reshipment. Any additional shipping costs due to address errors will be the responsibility of the customer.
Missing Items: If your order arrives incomplete or if there is an issue with the number of items received, please contact us within 7 days of delivery so we can investigate and resolve the issue promptly.
9. Packaging
We take great care to ensure that your products are packaged securely to avoid damage during transit. However, if you receive an item that is not in its original condition, please contact us immediately to arrange for a return, exchange, or refund.
10. Shipping Restrictions
Perishable Items: Some of our products, such as live plants, may have special shipping considerations. If there are any restrictions on shipping certain items to your location (e.g., international shipping restrictions or temperature-sensitive products), we will notify you before processing your order.
Remote Areas: Some locations, especially remote or hard-to-reach areas, may incur higher shipping costs or extended delivery times. In such cases, we will inform you of any additional charges or delays before proceeding with the shipment.
11. Changes to the Shipment Policy
We reserve the right to update or modify this Shipment Policy at any time. Any changes will be posted on this page, and the effective date will be reflected at the top of the policy. We encourage you to review this policy periodically to stay informed.
Contact Us
If you have any questions or concerns regarding shipping, delivery times, or the status of your order, please don’t hesitate to reach out to our customer support team:
- Email: info@fusionhato.com
- Phone: (423) 538-6446
- Address: 124 Piney Flats Rd, Piney Flats, Tennessee
Thank you for shopping with FusionHato! We are committed to providing you with the best shipping experience possible and ensuring your products arrive in perfect condition.