Sales Policy

Effective Date: January 3, 2025

Thank you for choosing FusionHato for your planters and indoor plant needs. This Sales Policy outlines the terms and conditions that apply to all purchases made through our website, fusionhato.com. By placing an order with us, you agree to comply with the policies stated below.

1. Pricing and Payment

  • Prices: All prices listed on our website are in U.S. dollars and are subject to change without prior notice. The price displayed at the time of checkout is the final price you will pay for the items in your order, including applicable taxes (if any).

  • Payment Methods: We accept the following payment methods for online purchases:

    • Credit and debit cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other secure online payment methods (such as Apple Pay or Google Pay)

  • Payment Authorization: Payment is processed at the time of purchase. If your payment is declined, we will notify you and your order will not be processed until a valid payment method is provided.

2. Order Processing

  • Order Confirmation: Once you place an order, you will receive an email confirming that we have received it. This email will include details of your purchase, including the items, quantities, and prices.

  • Order Fulfillment: We strive to process and ship orders as quickly as possible. Orders are typically processed within 1-2 business days. However, during peak seasons or high-demand periods, processing times may be longer. We will notify you of any significant delays.

  • Backorders: If any item you ordered is out of stock, we will contact you as soon as possible with the option to either backorder the item or cancel your order.

3. Shipping and Delivery

  • Shipping Fees: Shipping fees are calculated at checkout based on the size, weight, and destination of your order. We offer various shipping options, including standard and expedited shipping, to suit your needs.

  • Delivery Timeframes: Shipping timeframes vary depending on your location and the shipping method chosen. Generally, you can expect delivery within 5-7 business days for standard shipping, and 2-3 business days for expedited shipping. Please note that these are estimates and may vary due to factors beyond our control (e.g., weather, holidays, or courier delays).

  • Shipping Address: Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or non-delivery due to incorrect address information.

  • Order Tracking: Once your order has shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.

4. Sales Tax

Sales tax will be applied to orders based on the applicable tax laws of the state to which your order is being shipped. The tax amount will be calculated at checkout, and you will see the final total before confirming your order.

5. Promotions and Discounts

  • Discount Codes: We may offer promotional codes or discounts on specific items or orders. These codes must be entered at checkout to receive the discount. Discounts are not applied retroactively to orders placed before the code was applied.

  • Limitations: Promotions and discounts are subject to availability and may have specific terms and conditions (e.g., minimum purchase requirements or limited time offers). We reserve the right to cancel or modify any promotion or discount at our discretion.

6. Cancellations and Modifications

  • Order Cancellations: Once an order is placed and processed, it cannot be canceled or modified. If you need to make changes to your order, please contact us as soon as possible, and we will do our best to accommodate your request before the order ships.

  • Address Changes: If you need to update the shipping address after placing an order, please contact us immediately. Once the order has been shipped, we cannot make changes to the address.

7. Returns and Refunds

Our Return and Refund Policy applies to all sales made through our website. If you are not completely satisfied with your purchase, you may return the items within 30 days of receiving your order for a refund or exchange. Please review our full Return and Refund Policy for more details.

8. Warranty and Product Guarantee

While we do not offer warranties on our products, we are committed to ensuring your satisfaction. If you receive a damaged or defective item, please contact us immediately, and we will provide a replacement or refund based on our Return and Refund Policy.

9. Customer Support

If you have any questions or concerns regarding your order, or need assistance with products, shipping, or returns, our customer support team is here to help. You can reach us via:

  • Email: info@fusionhato.com
  • Phone: (423) 538-6446
  • Address: 124 Piney Flats Rd, Piney Flats, Tennessee

10. Limitation of Liability

To the maximum extent permitted by law, FusionHato is not responsible for any direct, indirect, incidental, special, or consequential damages arising out of your use of our website or products, even if we have been advised of the possibility of such damages. Our liability to you is limited to the total amount paid for the product or service.

11. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the updated effective date will be reflected at the top of the policy. We encourage you to review this policy periodically to stay informed.

By placing an order with FusionHato, you acknowledge that you have read, understood, and agreed to our Sales Policy.

Thank you for choosing FusionHato! We look forward to serving you and helping you create beautiful, plant-filled spaces.