Payment Policy

Effective Date: January 3, 2025

Thank you for choosing FusionHato for your plant and planter needs. This Payment Policy outlines the payment methods, processing, and security practices we follow to ensure smooth and secure transactions when you purchase from our website, fusionhato.com.

By making a purchase on our website, you agree to the terms and conditions outlined in this policy. Please read through carefully before completing your transaction.

1. Accepted Payment Methods

We accept the following payment methods for online orders:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: Secure payment through your PayPal account
  • Apple Pay: For Apple device users
  • Google Pay: For Android device users
  • Other Secure Payment Methods: We may offer additional payment options depending on your location.

All payment methods are processed securely via our trusted third-party payment gateways.

2. Payment Authorization

  • Order Confirmation: When you place an order, the payment information you provide will be processed immediately. If payment is successfully authorized, you will receive an order confirmation email containing your order details.

  • Payment Processing: Once your payment has been processed, you will be charged the total amount, including applicable taxes and shipping fees (if applicable). In the event of any payment issues (e.g., insufficient funds, declined card), your order will not be completed, and we will notify you via email.

  • Payment Errors: If a technical issue or error occurs during the payment process (e.g., incorrect pricing, system failure), FusionHato reserves the right to cancel or modify the transaction and will notify you immediately.

3. Security of Payment Information

We take your security seriously and use industry-standard encryption protocols to protect your payment information. When you make a payment, your sensitive information (such as credit card details) is transmitted through secure SSL (Secure Socket Layer) technology.

  • Secure Transactions: All payments made through our website are processed by trusted third-party payment processors. We do not store your full credit card or payment details on our servers.

  • PCI Compliance: We comply with Payment Card Industry Data Security Standards (PCI DSS) to ensure that your payment data is handled securely.

4. Taxes and Additional Fees

  • Sales Tax: Sales tax will be applied to your order based on the shipping address and the tax laws of the state in which the goods are being delivered. The applicable sales tax amount will be calculated at checkout and included in your total order cost.

  • Shipping Fees: Shipping fees are calculated based on the size, weight, and destination of your order. These charges will be shown during checkout before you confirm your order.

  • Other Charges: Additional fees may apply based on special circumstances (e.g., international orders, expedited shipping). These will be clearly communicated during checkout.

5. Order Cancellations and Modifications

Once you complete your purchase, the order is processed immediately, and it may not be possible to modify or cancel it before shipping. If you need to cancel or change an order, please contact us at info@fusionhato.com as soon as possible, and we will try to accommodate your request before the order is shipped.

6. Refunds

  • Refund Process: If you return an item in accordance with our Return and Refund Policy, we will issue a refund to the original payment method. Refunds typically take 5-7 business days to process, depending on your payment provider.

  • Refund Timing: Your bank or credit card issuer may take additional time to reflect the refund in your account. FusionHato is not responsible for delays caused by your payment provider.

  • Non-refundable Fees: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect items).

7. Currency

All payments are processed in U.S. dollars (USD). If you are purchasing from outside the United States, your bank or payment provider may charge additional foreign transaction fees or convert the charge to your local currency at their exchange rates.

8. Fraud Prevention

  • Order Verification: To protect against fraud, FusionHato may request additional verification for certain orders. This may include asking for proof of identity, a different payment method, or shipping address verification. We may also cancel orders if fraud is suspected.

  • Suspicious Transactions: If we detect a fraudulent or suspicious transaction, we reserve the right to cancel the order and notify the customer. In such cases, we will do our best to reach out to the customer for resolution.

9. Payment Disputes

If you experience any issues with a charge on your account, please contact our customer service team at info@fusionhato.com. We aim to resolve disputes in a timely and fair manner. If you choose to initiate a chargeback or dispute through your bank, please inform us as soon as possible so we can assist in resolving the issue.

10. Changes to the Payment Policy

FusionHato reserves the right to update or change this Payment Policy at any time. If we make any changes, the updated policy will be posted on this page, and the “Effective Date” at the top will reflect the most recent version. We encourage you to review this policy periodically for any updates or changes.

Contact Us

If you have any questions regarding payment methods, billing, or security, please don’t hesitate to contact us:

  • Email: info@fusionhato.com
  • Phone: (423) 538-6446
  • Address: 124 Piney Flats Rd, Piney Flats, Tennessee

Thank you for choosing FusionHato! We strive to make your shopping experience as smooth and secure as possible.