Refund and Returns Policy

Effective Date: January 3, 2025

At FusionHato, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a 30-day return and refund policy to ensure a hassle-free experience. Please read our full Refund and Returns Policy below to understand the terms and process for returning or exchanging your items.

1. Returns and Exchanges

If you are not completely satisfied with your purchase, you can return the item(s) within 30 days of receiving your order for a full refund or exchange. To qualify for a return, the item must meet the following conditions:

  • The product is unused, in original condition, and in its original packaging (if applicable).
  • The return request is made within 30 days from the date of delivery.

2. Non-Returnable Items

Some items are non-returnable, including:

  • Custom products (such as personalized planters or plants)
  • Gift cards
  • Products marked as final sale

If you are unsure whether your item qualifies for a return, please contact our customer service team for clarification.

3. How to Return or Exchange an Item

To return or exchange an item, please follow these steps:

  1. Contact Us: Email us at info@fusionhato.com or call (423) 538-6446 to initiate your return or exchange. Please include your order number and the reason for the return.

  2. Return Instructions: Once we receive your return request, we will provide instructions on how to return the item(s). Please ensure the item is carefully packed to avoid damage during shipping.

  3. Ship Back the Item(s): You will be responsible for the return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service to ensure the return is delivered safely. Please note that shipping fees are non-refundable.

  4. Processing the Return: Once we receive your returned item(s), we will inspect the condition and process your refund or exchange. Refunds will be issued to the original payment method within 5-7 business days after approval.

4. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving the product. We will provide you with a replacement or refund, and we will cover the return shipping costs for the damaged or defective item. To help us resolve the issue faster, please provide photos of the damage or defect along with your order number.

5. Refunds

Once your returned item is processed, we will issue a refund to your original payment method. Please note that shipping fees are non-refundable, and you are responsible for return shipping costs unless the item is defective or incorrect.

6. Exchanges

If you would like to exchange an item for a different product, please contact us at info@fusionhato.com. Depending on stock availability, we will ship the new item to you once we receive the returned product. If the exchange results in an additional cost, we will contact you for payment before shipping the new item.

7. Late Returns

We ask that returns be made within 30 days of receiving your order. Unfortunately, we cannot accept returns or exchanges after this period. If you need more time, please contact us as soon as possible, and we may be able to assist on a case-by-case basis.

8. Return Shipping Costs

  • Return Shipping Fees: Customers are responsible for return shipping fees, except in cases of defective or incorrect items.
  • Restocking Fees: We do not charge restocking fees for returns or exchanges.

9. Changes to the Refund and Returns Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated effective date will be reflected at the top of the policy. We encourage you to review this policy periodically to stay informed.

Contact Us

If you have any questions or need assistance with your return or exchange, please don’t hesitate to reach out to us:

  • Email: info@fusionhato.com
  • Phone: (423) 538-6446
  • Address: 124 Piney Flats Rd, Piney Flats, Tennessee

Thank you for shopping with FusionHato! We appreciate your business and are here to ensure you have a positive shopping experience.